Vertical Retina Dock Update #3

In our last update, everything looked to be on schedule with the Vertical Retina Docks. However, through in-house testing of first production run samples, we discovered that the preinstalled cable extensions were not properly set up at the factory, resulting in a delay of the release of these docks. This issue has since been resolved, and we are in the process of establishing a new delivery date.

This is what we hope will be the third and final update regarding the Vertical Docking Station for MacBook Pro with Retina Display. We’ve devoted tireless energy to this product, and could not be more invested in getting it to our customers as soon as possible. As always, we thank you for your continued support.

A few weeks ago, we received 100 sample units of the Vertical Retina Dock from its initial production run. We used these units to do in-house testing and quality control. We inspected everything from the packaging all the way to the connectivity of the cables. Each dock was taken out of its box and put through detailed testing and extensive inspection.

 Close-up of cable mispositioning.

During this process, we discovered that the vertical alignment of some of the preinstalled cables was inconsistent with the tolerances that were specified. This mispositioning could cause the docked MacBook to experience alignment issues, resulting in a lack of connectivity, and a much more difficult setup for the end user. We were able to produce solutions for these occurrences in-house, and then worked with our manufacturer to ensure that it will be resolved before the docks go out to you. New jigs were manufactured to align the cables correctly, a new batch of first run samples was created, and the entire first run was reworked and reassembled. The other hurdle we encountered involved the Vertical Retina Dock packaging, which we have also resolved with our manufacturer.

We were upset that these issues happened so close to the anticipated release of the Vertical Retina Dock, but are glad that we were able to address them, ensuring that the final product that our customers will receive will be of the highest quality. Producing the Vertical Retina Docks is currently our top priority. There are countless people fervently awaiting these docks, and no one is more intent on their release than we are. We know very well that these delays have been of the utmost frustration to many, including ourselves. We hope to have these docks out very soon, and are both motivated and humbled by your ongoing interest and support.

Sincerely,

Matt Vroom, CEO

 

Vertical Docking Station for MacBook Pro with Retina Display


14 Comments

Jacob
Jacob

June 24, 2014

Strange that my 10 days old comments suddenly appeared just after I accused them of comment filtering… how convenient…

Henge Docks
Henge Docks

June 24, 2014

We’ll have more news out this week regarding these docks. It won’t be long now!

We haven’t been filtering comments, but we have had to contact Shopify a few times as the service wasn’t letting us approve comments.

Harry
Harry

June 24, 2014

Is there any indication of availability. I pre-ordered in February this year and this wait is becoming very tedious.

Wade
Wade

June 23, 2014

I am super stoked for this dock!!! Hope all goes well. It’s going to be a LONG, couple (hopefully) months, to wait.

Frank
Frank

June 23, 2014

I think people are just happy to be kept in the loop. Of course if they where filtering comments… why would there be negative comments on old post but now only positive comings on this post…. Just filter everything.

but maybe they are lying to use….

Jacob
Jacob

June 23, 2014

@JS: Yes they are, I have had at least a couple of my comments deleted after posting so they never showed up on the site.

Andreas
Andreas

June 23, 2014

Thanks for the update.
@JS, Unfortunately, I believe, that a lot of (potential) customers already jumped off because of the delays happened. The MB w Retina was released in 2012, so long time to wait till a docking station is available, most of the folks who really required it has already ordered a USB3 dock or something which is also working well and can be reused for other models and brands as well… it’s a pity …

… to me, I am still waiting :-)

Karl
Karl

June 22, 2014

Can’t wait to get my hands on one. Any update is better than no update so let’s keep us informed every step of the way.

Henge Docks
Henge Docks

June 20, 2014

No comment filtering here!

JS
JS

June 19, 2014

Are you guys (Hengedocs) filtering negative comments? Given all the angry voices in the past, I strongly suspect what we see here is only a small fraction of the actual comments.

Brennan Sang
Brennan Sang

June 19, 2014

Thanks for the update. I’ve been checking daily to see when these will ship, and while I’d love it to be now, I’d rather it be right.

Mark Hayden
Mark Hayden

June 17, 2014

Looking forward to getting one

Jared
Jared

June 17, 2014

Thank you for the update. Done right is more important than done quick. Look forward to the product.

james
james

June 17, 2014

Better than the product be right after all this waiting than to release it and it not be good enough AND we waited this long. Thanks for the transparency.

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