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Customer Advocate (Part-Time) - Empathetic, Patient, Perceptive

Henge Docks is a San Francisco-based company dedicated to cultivating an enhanced user experience with every product we create, positioning the company as the leader in the Apple accessories space. Now we’re looking to hone that passion for incredible customer experiences into our Customer Support strategy.

Our Customer Support team is seeking a passionate and empathetic Customer Advocate to join us in creating outstanding customer interactions and building strong customer relationships. This part-time position presents the opportunity to interact with and support Henge Docks users, building customer loyalty and shaping the future of customer service for our company. The Customer Support team is the voice of Henge Docks - from resolving complex technical issues to tracking orders, we are always actively engaging with our customers. Each day we face new and exciting challenges that require us to think smarter, not harder.

If you are a self-motivated individual who is excited to engage and interact with our diverse and ever-growing customer base, you will work among a team of quick-witted, inventive problem-solvers focused on creating an all-encompassing user experience.

We might be a good match if you meet the following minimum requirements:

  • 2+ years experience in a customer service role
  • Ability to work in a team-based environment
  • Available to work some weekends

We might be a GREAT match if you also possess any of the following:

  • Familiarity with Apple products
  • Tech savvy

We run light and lean, fearless and fast. We are a flat, highly collaborative, team-based organization that regularly tests the limits of the uncomfortable as we seek to understand ourselves better. Growth of our company is a reflection of the growth of ourselves, individually. If you love creative problem solving, you build momentum from passionate people and you seek to be proven wrong, you'll like our style.

Henge Docks designs and manufactures innovative, high-end accessories for the Apple ecosystem. We are also the leading supplier of docking stations for MacBook computers. If you are excited to take the lead on expanding your own knowledge across disciplines, and revel in the opportunity to put your fingerprints onto products, send your resume to today!